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public safety
Emergency Dispatch
Be the calm voice when seconds count.
Train for the critical role of emergency dispatcher. Learn the communication, protocol, and decision-making skills that keep first responders and the public safe in high-pressure moments.
Length
Short-term course
Format
In-person
Tuition
Contact for tuition
Location
Main Campus · Penta Career Center (Fire Classroom #2)
What you'll learn
- Emergency call protocols
- Clear communication skills
- High-pressure decision making
- Public safety career path
What you'll earn
- APCO certification
- FEMA NIMS 100
- Criticall testing
Where it can take you
911 dispatcherPublic safety telecommunicator
Full program details
Straight from Penta's registration catalog, kept current every term.
This course will give a solid foundation for a successful career in emergency dispatching. Students will be exposed to practice in verbal de-escalation, problem solving, and incident management. Students will earn APCO, FEMA NIMS 100, and test in Criticall. This will position students well for an entry-level position with local emergency communications centers.
Upcoming classes
8/10/2026 to 12/16/2026$1,200
Mon/Wed · 5:00 PM to 8:00 PM
Tracey Bechstein
